Stephanie nominated the Queensland Police Service use of social media for Disaster Management as the worlds best. There is a very useful "Disaster Management and Social Media - a case study" published by the Queensland Police Service:
CONTENTSStephanie emphasized she was speaking from the point of view of a media professional. She did point of that messages via social media also need to be distributed via other channels, such as web pages. But I suggest IT professionals need to also consider the technical needs of social media. In particular when using social media for emergency management, the systems need to be sufficiently reliable. The staff supporting the social media in an emergency will need special equipment, such as backup power and satellite wireless communications, plus training to be able to operate in the event of loss of mains power, water and other services.
Executive Summary i
Disaster declared iii
Sudden escalation iv
What were Police Media doing during the disaster? iv
Basic services provided by Police Media during this time were: v
Why did it work? v
Praise from Government vi
The benefits of social media in a disaster vi
Praise from Facebook vii
Lessons learnt vii
Praise from Media viii
ps: I was impressed to see the talk was preceded with a set of slides using standard pictograms, to brief the audience on facilitates and safety procedures for the venue.