Fixing a washing machine online

After my success of using the web to help fix a toilet flush, I am attempting to diagnose a problem with the washing machine. A search on "Fisher and Paykel Fisher Paykel Intuitive Eco Washer not draining" found useful items in FixYa.com. That gave me the confidence to tile up the washing machine and look underneath. But the problem was not quite the same as described so I looked for "pump hot" and found the Fisher Paykel Washer Diagnostic Fault Codes. This said:

The pump is fitted with a thermal cut out device. Check if this device has been activated. If it has wait until the pump cools down before restarting. Check for any pump blockage and condition of pump before attempting to restart. i.e. pump seizure ...