Phil Young from Compuware, then talked on improving business processes. He mentioned the use of P3O by the Defence Department (as mentioned in the "Defence Capability Development Handbook2012"). Portfolio, Programme and Project Offices (P3O) has a Qualification Scheme. It would be interesting to see how many public servants and contracts working with the public service are P3O qualified, to undertake this work.
One of the audience also mentioned http://design.gov.au/
DesignGov, an experimental initiative of the Australian Public Service, is seeking your ideas about how the public service could better interact with business.