Friday, May 10, 2013

Critical Success Factors for Large ICT Projects

Randall Brugeaud, Chief Information Officer, ComSuper, will speak on "ICT Enabled Change Transformation – Critical Success Factors" at the Australian Compuyter Society, in Canberra, 21 May 2013.

ACS ICT Management SIG

 ICT Enabled Change Transformation – Critical Success Factors

Large, ICT enabled change programs are challenging undertakings. There have been many well-documented examples of organisations getting things wrong, but these experiences have generally created opportunities to learn and draw out insights on how to increase the chances of future success.

The past decade has seen a massive improvement in the functionality, configurability and process maturity of business process software. Improved User interoperability and the elimination of low value work through process automation means that managers can now have real time access to high quality data on the health and performance of their operations, leading to improved delivery times, better use of resources, greater client satisfaction and, for the Private Sector, improved margins and profitability.

Yet, for all the value, organisation’s are still struggling with the same old problems that have always plagued transformation projects. What are these problems and why do they continue impact on the success of implementation? Before embarking on a transformation project what do you need to have in place? And, having commenced, how do you ensure a successful outcome is achieved?

In this session, Randall and Phil Young will share some of their experiences in working on large change programs along with some of the factors they consider critical to the success of such complex endeavours.


Randall Brugeaud Chief Information Officer, ComSuper Presenter 1: Randall Brugeaud joined ComSuper as Chief Information Officer in July 2011. Randall has 23 years experience in technical and leadership roles and has worked in both the private and public sectors. Prior to joining ComSuper, Randall worked with the Department of Immigration and Citizenship, the Boston Consulting Group and was the founder and Director of an IT consulting company. He has been involved in a number of major ICT enabled change transformations, with the most significant being the Systems for People Program at the Department of Immigration and Citizenship. Randall holds a Master of Business Administration degree, a Graduate Diploma in Applied Computing and a Bachelor of Education degree.

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