Friday, May 24, 2013
Government Online Engagement
Wednesday, March 13, 2013
Online Engagement Courses for Government
Each course would include relevant information, resources, discussion and hands-on experience. Attendees could work through a number of hypothetical situations (including their own if they wish) and develop new skills that could be applied immediately in their agency.
Course 1: Using social media in the public service
This course would likely cover the following:
Course 2: Managing social media in your organisation and developing an online engagement strategy
- An introduction to social media – adapting to the changing expectations of the public, and some lessons learnt from leading case studies from around Australia.
- Understanding online engagement – the difference between broadcast, consultation, co-development and customer service. How to determine the right approach, tone, tools and strategy for any situation.
- Online community development – how to build a constructive and useful online community of participation with social media.
- Professional versus personal – finding the balance for public servants. Will include best practise social media policies and management.
- Building a public narrative – the importance of “filling the vacuum” with facts, evidence and credible sources. The imperative to be an authoritative source of knowledge in the face of myriad agendas.
- Dealing with online conflict – how to mitigate risk, be on the front foot and tame the trolls.
- Iterative policy – how to monitor, measure and iteratively improve your social media approach, to be able to respond quickly and effectively to new opportunities and challenges.
- Monitoring social media (for individual users, topics, groups) – how to keep across the news in your area of interest.
- Where to from here – support mechanisms, other training and skills development options, existing policies, precedent principles resulting from public sector engagement in Australia to date.
This course would likely cover the following:
- Existing strategies – learning from the strategies employed by leading case studies across the APS.
- Monitoring social media – following your brand, creating notifications, identifying problem areas, how to track trends, themes and sentiment of online discussions.
- Appropriate strategies for specific goals – the difference between broadcast, consultation, co-development/crowdsourcing and customer service, and specific strategies for each. Mapping goals to tools.
- Managing your staff online – how to find the delicate balance between mitigating risk and encouraging the productive use of social media by your staff. Practical strategies, policies and how to deal with issues.
- Analysis tools – how to get the most of social media data, mapping your participating communities, how to identify if you are being “gamed”.
- Building a strategy – mapping your goals, communities, resourcing, developing appropriate success criteria.
- The role of “apps” and mobile computing in your social media strategy. ...
From: "Proposed online engagement courses for the APS", Pia Waugh, AGIMO Blog, 7 March 2013
Sunday, January 13, 2013
e-Learning Course on Green ICT Strategies: Part 21 Progress
- Where to start, October 23, 2008
- Learning Outcomes, October 28, 2008
- Corrections and Frameworks, October 29, 2008
- Online Social Networking Course Coordination, October 30, 2008
- SFIA and learning objectives, October 30, 2008
- Course Outline, October 30, 2008
- Setting up in the LMS, November 05, 2008
- Revised Outline, November 07, 2008
- Books, November 09, 2008
- The Content, December 05, 2008
- Other Courses, December 11, 2008
- Two Week 7s, December 16, 2008
- More Pragmatism, January 02, 2009
- Wikiversity version, January 07, 2009
- Revision, June 16, 2010
- Sustainability, July 19, 2011
- Format, July 23, 2011
- New Version, August 18, 2011
- New Version on web, iPad, Kindle and print, October 10, 2011
- Standardized Course Description, February 17, 2012
Friday, December 21, 2012
Free iPads for Australian University Staff and Students
Universities need to be carefull in locking themselves and their students into a proprietary operative system and hardware platform. Studentship’s enthusiast for "apps" will quickly disappear when they discover that they can only access their cruse materials from one brand of computer running one operating system. They will not be able to access the iPad cruse apps from a laptop computer, not even an Apple Mac. Students will get annoyed if they have to downland the gigabytes of course material each time the lecturer makes any tiny change. In my view universalities should look first at web based materials, which can be designed to look app-like, but can still be sued on desktop and laptop computers and also can be developed, modifier and delivered in small modules.
In my view an iPad is not sufficient for a university course. You would be hard pressed to conduct literature searchers and prepare large papers on it for example. The student will need an additional computer, or extra hardware to turn the iPad into a desktop computer. A sub-notebook computer, with a screen of about 12 inches is a better all-round device. These are about the size of an A4 pad of paper, but have a keyboard big enough to type comfortably on. These start at around $400.
An attractive low cost alternative to tablets and notebooks are low cost Chromebooks. These are essentially a hybrid of the tablet computer and the netbook. The device looks like a very thin notebook with a screen around 12 inches, but had a low power processor and a small amount solid state similar to a tablet computer. They cost about $250 retail. The Chromebooks run Google's version of the Linux operating system and lock the user into Google's on-line services. But a university could use similar hardware, Linux and other open source software for an open education platform.
ps: It is curious Google have not yet scrapped the not very successful Chrome operating system and instead adopted the popular Android for the notepads.
Wednesday, October 24, 2012
Designing a Decision Support Centre
The award winning CSIT Building was purpose designed for computer science in the mid 1990s, with input by computer scientist Dr. David Hawking.
The building was ahead of its time being designed for high performance computer data cabling and work environments have been provided for undergraduate and postgraduate teaching, as well as project work.
The ground floor area originally had a seminar room (the famous N101), two smaller project rooms N118, N102), a computer museum in the foyer (N120), two tutorial rooms (N108, N109), five smaller prac rooms (N110 to N114), and two larger prac rooms (N115, N116).
Later N110 and N111 were re-purposed as postgraduate rooms. Half the dividing wall between the larger prac rooms (N115, N116) was removed to make a larger computer equipped teaching space.
The remaining prac rooms (N112 to N116) are equipped with parallel benches running down the room fitted with desktop computers. There are projection screens at the front of the rooms.
There is a student foyer near the main entrance, this has a notice board shared printers.
Issues With the Spaces
The computer equipment is due for replacement. However, this provides the opportunity to rethink the use of the space.
Changes in Teaching Practice
The facility was designed with a bifurcation of teaching practice on the main axis. There are tutorial rooms on the southern side of the main corridor and prac rooms (computer labs) on the northern side. The tutorial rooms were designed for medium sized groups using conventional face to face teaching techniques lead by a tutor (without computers). The prac rooms were designed for individuals or small groups of students to work, with or without supervision, but without formal presentations.
The prac rooms have now evolved to allow for group instruction, with a presenter at the front of the room, as well as continuing to be used for small group and individual work.
Changes In Technology
The ANU Research School of Computer Science is a leader in the development of open source software and operating systems. ANU uses a mix of operating systems. There are also new options with students using their own laptops, net books and tablet computers.
The use of "cloud" computing and web based interfaces is rendering the issues of the desktop hardware and operating system used to be largely irrelevant. Students, increasingly have their own mobile computing device, be it a laptop or tablet. The university needs to provide wireless networking to the learning management system and major computing resources. This approach is now reflected in business and government with increasing use of Bring-Your-Own-Device (BYOD).
Computer Assisted Learning
In the last few years ANU has made a major investment in e-learning with the development of the "Wattle" system using the Moodle learning management system and related software. CECS is a leader in the use of this technology for blended learning with the Engineering Hubs and Spokes Project and for e-learning with the award winning ICT Sustainability course.
As a result the University will require fewer large lecture theatres seating hundreds of students and more small computer equipped flexible teaching rooms seating 24 to 48 students. Also space will be required for students to work alone or in small groups with computer access.
This creates an opportunity to skip generations of high cost specialised classroom design and adopt a general purpose open plan layout in the CIST building.
Suggested Approach: Design a Learning Centre
The suggested approach is to remodel the western ground floor of the CIST building as a learning centre, reorienting the space to use the existing entrance on the southern side:
1. Cafe Reception: The existing foyer would be equipped as an informal "cafe" with tables and benches with power points for student laptops. Some spaces would be equipped with wall mounted screens for small group work by students. These could be modelled on the UNSW Eora Exchange (by lahznimmo architects) and the Southbank Institute of Technology Library. Other useful examples are the University of Canberra Teaching and Learning Commons, ANU Hancock West, and University of Adelaide Hub Central.
2. TEAL Room: The internal walls would be removed from the western end of the ground floor to create one large square 18 x 18 m "TEAL" room, like that at the University of Canberra Inspire Centre. This would accommodate classes of up to 120 people. The room could be divided into four smaller rooms with movable partitions.
To accommodate computer based examinations, then the TEAL room would be lined with metal foil insulation, blocking external wireless data access. Students could use their own laptop, a specially filtered WiFi system and a monitored, hosted IT system for their examinations. Students would only be permitted to use their laptops as terminals to the examination server, with any data copied from elsewhere detected and reported by the system. The same system would be available for classes made up of senior public servants and military officers, where sensitive topics may be discussed.
Tuesday, June 26, 2012
Designing a Learning Commons for Computer Science
Current Building Design
The award winning CSIT Building was purpose designed for computer science in the mid 1990s, with input by computer scientist Dr. David Hawking.
The building was ahead of its time being designed for high performance computer data cabling and work environments have been provided for undergraduate and postgraduate teaching, as well as project work.
The ground floor area originally had a seminar room (the famous N101), two smaller project rooms N118, N102), a computer museum in the foyer (N120), two tutorial rooms (N108, N109), five smaller prac rooms (N110 to N114), and two larger prac rooms (N115, N116).
Later N110 and N111 were re-purposed as postgraduate rooms. Half the dividing wall between the larger prac rooms (N115, N116) was removed to make a larger computer equipped teaching space.
The remaining prac rooms (N112 to N116) are equipped with parallel benches running down the room fitted with desktop computers. There are projection screens at the front of the rooms.
There is a student foyer near the main entrance, this has a notice board shared printers.
Issues With the Spaces
The computer equipment is due for replacement. However, this provides the opportunity to rethink the use of the space.
Changes in Teaching Practice
The facility was designed with a bifurcation of teaching practice on the main axis. There are tutorial rooms on the southern side of the main corridor and prac rooms (computer labs) on the northern side. The tutorial rooms were designed for medium sized groups using conventional face to face teaching techniques lead by a tutor (without computers). The prac rooms were designed for individuals or small groups of students to work, with or without supervision, but without formal presentations.
The prac rooms have now evolved to allow for group instruction, with a presenter at the front of the room, as well as continuing to be used for small group and individual work.
Individual and small group work has different requirements to large group work and there is there for a compromise in the room design. This is seen most obviously in the combined room N115/N116, which has a half wall down the centre of the room. This wall allows the room to be used for two small separate groups, but when used as one large room half the class can't see the other.
Changes In Technology
The ANU Research School of Computer Science is a leader in the development of open source software and operating systems. ANU uses a mix of Apple Mac and Microsoft Windows operating systems. There are also new options with students using their own laptops, net books and tablet computers.
The use of "cloud" computing and web based interfaces is rendering the issues of the desktop hardware and operating system used to be largely irrelevant. It is suggested that students, particularly Computer Science students should be expected to have their own mobile computing device, be it a laptop or tablet. The unviersity then just need to provide wireless networking to the learning management system and major computing resoruces.
Computer Assisted Learning
In the last few years ANU has made a major investment in e-learning with the development of the "Wattle" system using the Moodle learning management system and related software. CECS is a leader in the use of this technology for blended learning with the Engineering Hubs and Spokes Project and for e-learning with the award winning ICT Sustainability course.
As a result CECS will require fewer large lecture theatres seating hundreds of students and more small computer equipped flexible teaching rooms seating 24 to 48 students. Also space will be required for students to work alone or in small groups with computer access.
This creates both an opportunity and a problem. The Colledge will not need to use external lecture theatres as much (these spaces being unsuitable for modern teaching practices) but will require new spaces for teaching. Other colleges, such as commerce and law have constructed new buildings with "Harvard" style rooms for group teaching. However, there is not the space, nor is there likely to be the funding for the construction of these in the CSIT building. Also these Harvard style rooms are not optimal for modern teaching as they do not have a flat floor.
Suggested Approach: Design a Learning Centre
Fitting the conflicting requirements into a small space in the CSIT building is a complex task. However, some recent developments in teaching space design can be adapted. Advances in computer technology can also make the task easier.
The suggested approach is to:
1. Retain Seminar Room: The existing N101 seminar room should be retained essentially unchanged. The previous raised platform at the front of the room has already been removed, to provide a flat floor for the entire space.
2. Re-purpose display room: The current computer display room at the entry to the building is not effective. The exhibits could instead be provided on flat panel wall screen in the foyer and the room used for meetings.
3. Remove Desktop Computers: Using the approach suggested by Dr Kathy Lynch at the University of the Sunshine Coast, the ground floor of the building could be modeled along the lines of a high technology business of the type IT students would aspire to work for (or own). To achieve that look, the central entrance and open plan area could be remodeled as the entrance and reception area. This would provide a place for students to meet and to find out about activities. This area would be also used during breaks in evening courses when the refectory areas of the ANU may not be open.
The current prac rooms have a very low seating density, resulting in great flexibility but limited capacity. It suggested that all desktop computers be removed and students required to bring their own mobile device instead. This will then allow the large fixed benches to be replaced with smaller fold up tables on wheels. It should also allow the space to accommodate twice as many students overall.
The foyer would be equipped as an informal "cafe" with tables and benches equipped with power points for student laptops. Some spaces would be equipped with wall mounted screens for small group work by students. These could be modelled on the UNSW Eora Exchange (by lahznimmo architects) and the Southbank Institute of Technology Library. Other useful examples are the University of Canberra Teaching and Learning Commons, ANU Hancock West, and University of Adelaide Hub Central.
4. TEAL Room: The internal walls would be removed from the western end of the ground floor to create one large 18 x 18 m "TEAL" room, like that at the University of Canberra Inspire Centre. This would accommodate classes of up to 120 students. The TEAL room would open out onto the cafe.
If computer based examinations need to be accommodated, then the TEAL room could be lined with aluminium foil insulation, which would block most external wireless data access. Students could use their own laptop, a specially filtered WiFi system and a monitored, hosted IT system for their examinations. Students would only be permitted to use their laptops as terminals to the examination server, with any data copied from elsewhere detected and reported by the system.
For further items see:
Sunday, January 15, 2012
Use e-Learning to Teach Teleworking
The Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy, said yesterday that Australia's low rate of teleworking was due in part to cultural barriers. He suggested that this could be changed through education and awareness of telework’s benefits. I suggest that e-learning could teach the needed skills and provide experience with an on-line working environment.
The minister was speaking at the announcement of "National Telework Week", to be held 12 to 16 November 2012. Senator Conroy emphasized that the National Broadband Network (NBN) will allow easier access to work from home, with high-definition multi-party video conferencing, large file transfers and real-time collaborative business tools.
However, the Minister did not announce any education initiatives to address the issue of the low take up rate of teleworking. As the Minister suggested, employers and employees need training in how to set their business up for teleworking and how to use it. This is, in the main, not a technical problem of not having computers and Internet access, but of not knowing how to use what they have effectively.
Teach Teleworking via e-Learning
I suggest that one very effective way to introduce personnel to tele-working is trough e-learning and blended learning (a mix of on-line and classroom learning) at secondary school, TAFE, university and work short courses. The some tools and techniques used for teleworking are also now used for education. While teaching staff directly about how to telework, or while teaching them some other subject, students can be introduced to new ways of working.Learn to Use On-line Formats
Working out how to teach students on-line has taught us a lot about how to communicate on-line in general. One lesson is that documents need to be clear, direct and technically efficient. Documents designed for paper, do not provide the best on-line experience. An example is the Department of for Broadband, Communications and the Digital Economy (DBCDE) National Telework Week Fact Sheet. This contains very useful information about what employers and employees can expect from teleworking, but has been poorly presented in the form of a four page 1.1 Mbyte PDF file. The document is formatted as a traditional paper brochure, with two columns of text. This is hard to read on a small smart phone or tablet computer screen. Also the PDF formatting makes the document ten times as large as it need be. While that size is not significant for someone on a high speed NBN connection, it could be slow and expensive on a wireless device, so I have appended a copy of the text of the brochure.Effects of Telework on the Environment
Having the NBN's ability to carry high-definition multi-party video conferencing, large file transfers and real-time collaborative applications will enhance teleworking. But what what people first need is to know how to use text, audio, email and the web. National Telework Week (NTW) will help with awareness, but needs to be backed up with more substantial education for Australian employees.
NTW has an interesting list of human resource, IT and building industry backers: Australian Human Resources Institute, Australian Industry Group (AIG), Australian Information Industry Association (AIIA), the Australian Network for Disability and the Local Government Managers Australia. Cisco, the Australian Sustainable Built Environment Council, IBM, Intel, Microsoft, Unity4, Telstra, BlackBerry, Polycom, Infrastructure Australia and the Green Building Council of Australia.
At first glance it would appear that teleworking would be negative for the building industry as if more workers stay at home, fewer office buildings will be needed. But in practice many teleworkers only work a few days a week from home and still need an office to go to. Those offices need to be designed differently for the more mobile workforce. Fewer permanent offices and more meeting rooms and casual areas are needed. The same trend is seen in educational institutions, with learning centres which look more like an airport business lounge than a school.
Teleworking causes challenges for human resource management, as business has to manage staff they do not see much of the time operating out of home office environments they have little control over.
Teleworking also create opportunities and challenges for building and business environmental ratings. If fewer staff are in the office, the electricity bill may be lowers. But the business may have to cool a large building to hold peak staff demand, even though the building is part empty most of the time. This requires changes to building design and meeting scheduling. Also if the energy used by staff in poorly designed home offices is included, the organization's environmental rating may be in jeopardy.
National Telework Week
Telework is working regularly from a place other than the office, in most cases from a home office. Telework utilises information and communications technology to stay connected to colleagues and work systems.The Australian Government is declaring 12–16 November 2012 as National Telework Week and is encouraging businesses, not-for-profits and government agencies to commit to participating.
Telework offers a range of benefits to both employers and employees. Employers find it easier to attract staff from outside of their local areas. They find they are less likely to lose teleworkers, who appreciate the benefits of telework and are often more productive than their office counterparts. Telework provides employers with a way to save on office costs and increase business continuity during disasters and crises. Meanwhile, teleworking employees typically report a better work/life balance, reduced cost and stress from less daily commuting and better job satisfaction.
Telework benefits the community. It reduces urban congestion on roads and public transport and reduces pollution and fuel consumption. Because of the savings in commute times, and people spending more time in their local areas, local communities also benefit from telework, which is good for local business and community life. With telework, some teleworkers may be able to move to more affordable housing areas—a particular benefit for young families and those with regional or rural ties.
What will National Telework Week in Australia involve?
National Telework Week will provide a national focus on the benefits of increasing telework in Australia. It will encourage businesses, not-for-profits and government agencies to trial or adopt telework.
During Telework Week, the employees of participating organisations across Australia can commit to telework for at least one day, or a number of days. In particular, organisations connected to the National Broadband Network (NBN) will be encouraged to participate, to take advantage of the greater telework opportunities it creates.
For businesses, not-for-profit organisations and government agencies, the lead up to Telework Week is a time to consider how to incorporate telework into their operations. Case studies, information and advice will be available to participating employers and employees on a range of important issues.
For employees interested in working from home, the lead up to Telework Week provides an opportunity to approach managers to sign up to Telework Week to trial telework.
A number of other countries have an awareness week for telework, including Finland, France and the United States (US). One of the largest and most successful is the Telework Week organised by Telework Exchange in the US.
During the first US Telework Week in 2011, nearly 40 000 employees committed to teleworking that week, saving US$2.7 million on commuting costs, gaining back more than 148 000 hours into their days, and removing some 1800 tons of pollutants from the air while not driving more than 6 million kilometres. To read more about these results and what is possible, go to www.teleworkexchange.com/teleworkweek
Telework reduces urban congestion on roads and public transport and reduces pollution and fuel consumption.What will telework using the NBN be like?
What does telework using the NBN mean in practice? Here is a picture of it from the perspectives of employers and employees. Of course, the situations will change depending on who you work for, what you do or what your home set-up is like.Managers
After logging onto the network in the office, managers can see who else has logged in for the day—either in the office or from home—using any number of web- based management tools. A quick status update lets everyone know who has logged on and is available for contact.
On the days that employees are working from home a quick video-based team meeting (that is, a many- to-many connection) could be called early in the morning. The NBN will not only enable these multi- party videoconferences but will simultaneously enable participants to use electronic whiteboards and other web-based collaborative tools.
Such meetings serve a number of purposes. Managers can clearly communicate the day’s outcomes expected of staff in the office or working from home. They also establish a connection between staff members at the beginning of the day, which reinforces that those working from home are a fully functioning part of the team. Known barriers to telework include reluctance by office-based staff to initiate contact with colleagues at ‘private’ residences, and people working from home feeling isolated from their colleagues.
Throughout the day, work continues as usual. Occasionally, if a home-based staff member has a quick question or needs an informal chat that person could message the manager or a team member using a desktop communications application. This is a quick and easy way to talk—much less time-consuming than the back and forth of email. However, email could still be used for more formal requests or correspondence.
Next-generation telework using the NBN will enable managers to supervise employees no matter where they live. As webcams, web-based collaborative tools and high-speed broadband connections become commonplace, managers will interact with teleworkers in a way that is little different to interaction in the office.
At the end of the day, another quick video-based meeting could be scheduled to ensure outcomes are being met or work is on track. It is also an opportunity to manage team performance and provide guidance or feedback with all home and office-based members present.
Teleworkers
After breakfast it is time to get to work. But instead of heading outside for a long and stressful commute, the office is set up at home. By working from home employees have, on average, an extra hour outside of work each day leading to improved work/life balance.
After logging onto the office network, it is business as usual. Thanks to the high-speed and stable broadband connection delivered via the NBN, staff meetings are held as a videoconference. Employees at home can see everyone in the office via continuous, full-screen video and everyone in the office can see them. Bluetooth headsets and voice over internet protocol connections mean employees are no longer tethered to a computer or phone and can move freely around the home or office while working.
Throughout the day teleworkers can use the NBN to interact seamlessly with clients or colleagues located anywhere around Australia. Large files are transferred quickly and network connections remain uninterrupted. Managers, colleagues and clients can collaborate in real time using a range of innovative communication tools and interactive software.
Employees at home find there are fewer distractions and they can be more productive. Reduced stress and greater flexibility leads to greater job satisfaction and teleworkers feel more valued by employers and enjoy better relationships with colleagues.
At the end of the day there is another quick meeting with the office to report on what tasks have been achieved. For teleworkers, the end of the day is stress-free, with no peak-hour traffic to negotiate.
For more information
The Australian Government will partner with a range of organisations to support National Telework Week.
Organisations interested in partnering with the government to promote telework are encouraged to make contact via telework@dbcde.gov.au For more on telework, including to sign up for Telework Week (12–16 November 2012) email updates, view other factsheets and videos, and participate in ongoing discussion and networking, go to:
Website: nbn.gov.au/telework
LinkedIn: Telework2020
Twitter: @DBCDEgov, #telework2020From: National Telework Week Fact Sheet, Department of for Broadband, Communications and the Digital Economy (DBCDE), Australian Government, 2012
Tuesday, October 18, 2011
University Media Rich e-Learning Course Needs Gbytes
My students do still experience problems with on-line access in some developing nations, even without video. The solution to this, I suggest, is to provide the non-interactive parts of the course as an eBook, which can be obtained at the beginning of the course (downloaded at a cyber cafe or sent on DVD) and the just do the interactive parts live. However, this requires courses to be carefully prepared. My "ICT Sustainability eBook" shows one way to do this (I estimate this courses requires 85 Mbytes of data over 12 weeks).
Apart from the amount of data, keep in mind the applications used may also cause problems. At the "Digital Culture Public Sphere" in Sydney recently, some of the delegates from government agencies pointed out that they are blocked from using certain applications by corporate policy (this also applies in some corporations). They have to go home and use their private Internet services to use these
Estimating Data Requirements for a Media Rich Unviersity Course
Low estimate:
- Lectures: 3.5 Mbytes per minute for video x 20 minutes per "lecture" x 3 lectures per week x 12 weeks = 2520 Mbytes.
- Tutorials: 28 Mbytes per hour x 14 hours = 392 Mbytes Total: 2812 Mbytes (then double it for contingencies and round to the nearest multiple of 5).
- Lectures: 3.5 Mbytes per minute for video x 60 minutes per "lecture" x 3 lectures per week x 12 weeks = 7560 Mbytes.
- Tutorials: 3.5 Mbytes per minute x 60 minutes x 14 hours = 2940 Mbytes Total: 10,500 Mbytes (then double it for contingencies and round to the nearest multiple of 5).
The hours of lectures and tutorials are from ANU course COMP6341.
The Australian National Unviersity "Digital Lecture Delivery" System (DLD) produces podcasts in three formats for the student to choose from:
- Audio: MP3 Mono 16,000Hz 0.2 Mbytes per minute
- iPod: MP4 432 x 320 Pixel 5 Frames Per second Video 1 Mbytes per minute
- Computer: MP4 1024 x 768 Pixels 2 Frames per second Video 3.5 Mbytes per minute
I only use the live lecture recording as a supplement for face-to-face courses, not for blended or e-learning courses, which require materials which have been specially prepared for that more of delivery. You can't just record lectures and call it e-learning.
When prepared for e-learning, the equivalent of a one hour lecture reduces to about 20 minutes of audio/visual material. The student spends the rest of the hour doing interactive work without video. My colleagues in ANU Engineering have used this format successfully with their "Hubs and Spokes" project. They use what are effectively slides with audio.
For the purposes of estimation, I have assumed a course needs the 3.5 Mbytes per minute video and either 20 minutes for the low estimate or the full 60 minutes for the high estimate of a one hour lecture. But techniques such as audio and animation can be used, which use much less bandwidth and are much easier for the student to understand (especially where second languages and cross cultural matters are an issue)
On-line tutorials/Webinars
I avoid using real time video (or audio) for tutorials. This is because of the logistical problems in arranging a suitable time, with students in different time zones who have work and family commitments. But I have used the Elluminate Live!, web conferencing program successfully at 48 kbps. At this rate you get telephone quality audio and postage stamp size slow rate video of the participants, with documents and slides at full resolution: For the purposes of estimation, I have used 64 kbps (6 kbytes per second) for the low end and 3.5 Mbytes per second for the high end.
Tuesday, September 20, 2011
Cultural Norms and Blended Learning in China
As with Australia the focus of China's development for e-learning is putting in pace the computer infrastructure, rather than teacher education in e-learning.
Ms. WANG then discussed the effect which Confucianism would effect education. Traditional Chinese education emphasizes respect for teachers and elders in general. But this does not preclude student directed learning.
Ms. WANG emphasized that China has hundreds of millions of Internet users, with consumers conformable with using services such as instant messaging and e-commerce.
China has a "Chinese National Top Level Courses Project" to provide course content distributed on-line (this includes more than 3,000 courses in Engineering). However, this content is intended for classroom delivery, not as on-line distance education courses.
As with Australian students, Ms. WANG mentioned that there was resistance to student group work by Chinese students used to traditional learning practices. The students do not want to hear from their fellow students, believing that the teachers should be doing the "teaching".
Ms. WANG also commented that students were used to having comprehensive textbooks and found the step-by-step materials provided by an on-line system as being not in so much depth. This is something I think could be an issue with Australasian students. There are still benefits in having a textbook, even if it is an e-book.
Thursday, September 15, 2011
Blended Learning in China
ANU College of Engineering & Computer ScienceBlended Learning in China
Ms. Chen WANG (Beihang University in Beijing, China)
EDUCATION INNOVATION SERIES
DATE: 2011-09-20
TIME: 15:30:00 - 16:30:00
LOCATION: CSIT Seminar Room, N101, Computer Science & Information Technology Building
CONTACT: kim.blackmore@anu.edu.au
ABSTRACT:
This seminar describes the development of blended learning in China, also including the impact of Chinese culture and information technology development in Chinese higher education.Blended learning is attracting a lot of attention in the English speaking world and some Asian countries, but there is less information about the use of blended learning in China. Most education research and open education resources are published in Chinese so it is difficult for English speakers to learn about current state of the system. In this talk we will give an overview of some government initiatives in blended learning as well as highlight some of the key players in education research and innovation in China. We will also introduce some successful stories from different point of view.
BIO:
Ms. Chen WANG is a PHD student whose specialty is Education Technology. She majored in information management as an undergraduate and software engineering as Master degree. She worked in a university in Beijing and then found her interests in applying information and communication technology in higher education, so she decided to quit her job and become a full-time PHD student. Ms. Chen WANG was also a United Nations Volunteer to upgrade an online platform of Beijing volunteering management.Ms. Chen WANG is interested in blended learning, so has come to ANU or three months to learn more from the Engineering Hubs and Spokes Project. Her supervisor is Dr. Kim Blackmore.
Thursday, August 18, 2011
e-Learning Course on Green ICT Strategies: Part 18 - New Version
These are the revised notes for a course offered by the Australian National University (COMP7310), Australian Computer Society (GTS), and Open Universities Australia (ACS25).
The notes have been updated from "Green Technology Strategies: Using computers and telecommunications to reduce carbon emissions" (Worthington, 2009). Changes include:
- Skills descriptions: Two SFIA sustainability skills have (SUST: Sustainability strategy and SUAS: Sustainability assessment) replaced the six ICT skills specified previously.
- Structure: The course has been divided into two sections, each covering one of the two skills.
- Assignment Titles: The descriptions of the two assignments have been changed to match the two skills.
- Reference Changes: The number of links to external sources and also internal links (particularly to the Glossary) has been reduced, to avoid confusing the reader. The list of sources cited has been consolidated into one section at the back and Harvard style references used.
- Title: ICT Sustainability has replaced Green ICT in the title, to match the skills descriptions used.
Thursday, July 28, 2011
Blend Public Libraries, Schools, Vocational and e-Learning
On 16 June 2011, Tasmanian Minister for Education and Skills,
Nick McKim, MP released a list of twenty Schools Considered for Closure. This caused understandable concern in the community and the decision was put on hold, 4 July 2011. However, the demographic shifts, with fewer students in some areas and more in other, has not gone away and the difficult political decisions on school closures have been postponed, not eliminated. In the interim funding spent on underused schools will have to come from other areas of the education system, with the Minister announcing $4M of cuts in other programs.
The Minister himself identified part of the solution to this problem in "Tasmania outshines nation in e-learning (27 July 2011). Tasmania has an advanced e-learning system which could be combined with the resources of its state library, schools and vocation training, to provide information and education services across the state. Students and the public could then share the buildings and on-line services. Citizens could also make use of any of the on-line educational resources at home.
Currently many Tasmanian towns have a public library, being a branch of the State Library of Tasmania, a primary school, a secondary school and in some cases upper secondary and vocational training centers ( The Tasmanian Academy, Tasmanian Polytechnic and the Tasmanian Skills Institute).
Educational and civic facilities can be combined, as is done at new Gungahlin Library, in Canberra, which combines a public library, the Canberra Institute of Technology (CIT) and Gungahlin College. This approach obviously is easier to implement on a larger scale and with upper secondary school than a primary school. But it should be possible to combine such facilities on a smaller scale.
The use of some e-learning will also allow some of the the teaching to be decoupled from student supervision. That is the teachers looking after the students at a location need not be "teaching" them. In fact modern educational techniques emphasize the student directing their own learning, in a group, with the teacher as a guide: teachers don't teach at students any more.
This same approach could be applied in Victoria, where the stae government is reducing funding to council libraries. There would a be a more complex administrative problem in implementing shared library and school facilities in Victoria, than in Tasmania or ACT, as there is an additional elvel of government invoked, with the public libraries in Victoria run by councils, whereas the Tasmanian and ACT ones are run centrally. However, the traditional funding available from shared facilities should more than compensate for any administrative complexity.
Tuesday, July 19, 2011
e-Learning Course on Green ICT Strategies: Part 16 - Sustainability
Sustainability Skills Standards
In Part 15 of this series I mentioned how the Skills Framework for the Information Age (SFIA) had introduced sustainability job skills, which I need to align the course with. Version 4 of the Skills Framework for the Information Age (SFIA) introduced four sustainability skills for IT professionals. SFIA Version 5 is now in preparation, but there are no differences proposed for the sustainability skills:
- SUST: Sustainability strategy
- SUMI: Sustainability management for IT
- SUAS: Sustainability assessment
- SUEN: Sustainability engineering
- Write a report on the carbon footprint of the ICT operations of your organization.
- Write a report identify ways to reduce the carbon footprint of your organization.
- Sustainability assessment: Write a report on the carbon footprint of the ICT operations of your organization (SUAS).
- Sustainability strategy: Write a report identify ways to reduce the carbon footprint of your organization (SUST).
Here is a proposed restructure, linked to the current chapters:
Australian Government Carbon Emissions Strategy
On 10 July 2011, the Australian Government released its "Clean Energy Future" strategy, including an initial carbon price of $23 per Tonne. The carbon price will only be levied on very large carbon emitters, with numerous exemptions and compensation for industry sectors and individuals. It is unlikely that any IT companies will be large enough emitters to be included in the scheme, but IT systems will be needed to assess and audit emissions and implement strategies for reductions.
The course currently uses a 2008 draft of the National Carbon Offset Standard. This was finalized and released in 1 July 2010. The Australian Government strategy says under "Accounting and audit issues":
"The accounting treatment of permits and auditing of carbon pollution will be determined in accordance with international standards, as adopted in Australia, to ensure that the cost of capital is minimised."
The National Greenhouse and Energy Reporting Act 2007 provides for greenhouse and energy audits and appointment of Registered Greenhouse and Energy Auditors. , with requriements in the National Greenhouse and Energy Reporting (Audit) Determination 2009. There is a National Greenhouse and Energy Reporting Audit Determination Handbook (Word 1MB) and Auditor requirements. I have asked the Australian Government if the carbon offset standard is to be used for this. The standard refers to "suitably qualified auditors" and I have asked the government to include any of the postgraduate qualifications which include the green IT course. In any case it would be appropriate to use the National Greenhouse and Energy Reporting Audit Determination Handbook as a guide for the student's work.
The appendix on assessment will need to be generalized as the assessment procedures of ACS, ANU and OU have diverged since the material was drafted (as an example, ACS and ANU use different grading schemes) . However, the questions and overall scheme can be retained.
The format of having weekly discussion questions for formative assessment, plus a mid and end of course assignments for summative assessment worked well. Asking the students what is happening in their organization has worked well. Those students without an organization adopt one. In particular a scheme run with ANU Green, where students are assigned to work with an IT manager from part of the university has worked well.
The two assignment questions could be of value more generally in professional skills courses:
- How is what is covered in this course done currently in your organization?
- How do you suggest improving it in your organization?
While revising the content it would be worth also making some changes to the format of the material. The primary way the students use the material is as a Moodle Learning Management System "Book Module", essentially a web based e-Book.
The e-book within the Learning Management System has worked well and should be retained. However, one change would be to include the URLs (web addresses) of works referenced explicitly in the text. This assists where the student reads the material on paper (and thus cannot click on a link to see what it is). It also helps to show students how formal references should be done.
Other versions of the material were derived from the Moodle Book, including electronic editions as web pages, IMS content package, PDF, Kindle and iPad e-books and print editions: hardback, paperback and large print.
The printed versions of the book have not proved popular. It may be worth retaining the paperback edition, but drop the other print editions. Few are wiling to pay the extra cost for a hardback book and the electronic version is likely to be preferred to large print for those with limited eyesight.
Of the electronic editions, the PDF version can be created as a byproduct of the print edition (which uses PDF for typesetting). The web pages, IMS content package, Kindle and iPad e-books are all easily created from the Moodle book module.
An improvement would be to provide the web version as one web page, rather than splitting the document into a web page per chapter. This would reduce the effort required to produce the material as Moodle can export the entire book as one web page. This would also allow the reader to easily save a copy of the whole document. At less than 1 Mbyte, the file will not be excessively large.
Course Title
Both the SFIA skills and the Australian government policy refer to "sustainability", so it may be worth replacing "green" in the course title with a title such as: "Sustainable Technology Assessment Strategies".
Thursday, March 17, 2011
Learning Commons Technology
- Critical infrastructure requirements
- Movable furniture Do they create flexible spaces?
- Areas for laptops and desktops
- Using movable walls
- Digital signage and instruction screens.
Wednesday, February 09, 2011
Transformative potential of Blended learning
I was amused by the line "Nor can senior academic officers continue to manage at a distance." . Taken literally, this would suggest that the authors don't think that the Internet can be used for managing education. But perhaps they were using "distance" as a metaphor". There are other vague statements such as "The core issue and argument is such that, when we have solid understandings of the properties of the Internet ...".
In my view the authors have made a mistake in assuming "the Internet" changes education. There were forms of blended e-learning before the Internet and there will be ones after it. Human nature, and therefore the behaviour of the teachers and students, will not change rapidly. The issue is really about a group of people talking together or communicating over a time delayed medium.
Much more useful I have found "Online Learning and Assessment in Higher Education: A Planning Guide
AbstractThe purpose of this paper is to provide a discussion of the transformative potential of blended learning in the context of the challenges facing higher education. Based upon a description of blended learning, its potential to support deep and meaningful learning is discussed. From here, a shift to the need to rethink and restructure the learning experience occurs and its transformative potential is analyzed. Finally, administrative and leadership issues are addressed and the outline of an action plan to implement blended learning approaches is presented. The conclusion is that blended learning is consistent with the values of traditional higher education institutions and has the proven potential to enhance both the effectiveness and efficiency of meaningful learning experiences.
Author Keywords: Blended learning; Leadership; Higher education; Higher-order learning; Communities of inquiry; Transformation; Action plans
Friday, December 10, 2010
Developing learning commons
- Critical infrastructure requirements
- Movable furniture Do they create flexible spaces?
- Areas for laptops and desktops
- Using movable walls
- Digital signage and instruction screens
Saturday, October 16, 2010
Designing a Learning Centre for Engineering and Computer Science
The new Lilley Centre at Brisbane Grammar School provides a model with lecture theatre, smaller teaching spaces, learning commons, library and offices. This based on ALTC funded research and there is scope for further research in this area using the CECS Learning Centre as an experimental advanced teaching laboratory for evidence based pedagogy.
Current Building Design
The award winning CSIT Building was purpose designed for computer science in the mid 1990s, with input by computer scientist Dr. David Hawking.
The building was ahead of its time being designed for high performance computer data cabling and work environments have been provided for undergraduate and postgraduate teaching, as well as project work.
The ground floor area originally had a seminar room (the famous N101), two smaller project rooms N118, N102), a computer museum in the foyer (N120), two tutorial rooms (N108, N109), five smaller prac rooms (N110 to N114), and two larger prac rooms (N115, N116).
Later N110 and N111 were re-purposed as postgraduate rooms. Half the dividing wall between the larger prac rooms (N115, N116) was removed to make a larger computer equipped teaching space.
The remaining prac rooms (N112 to N116) are equipped with parallel benches running down the room fitted with desktop computers. There are projection screens at the front of the rooms.
There is a student foyer near the main entrance, this has a notice board shared printers.
Issues With the Spaces
The computer equipment in the prac rooms is due for replacement. However, this provides the opportunity to rethink the use of the space and address other problems.
The area is open during normal unviersity office hours and is accessible by use of access card 24 hours a day. After hours access raises issues with the saftey of students and the clenliness of the facility.
Changes in Teaching Practice
The facility was designed with a bifurcation of teaching practice on the main axis. There are tutorial rooms on the southern side of the main corridor and prac rooms (computer labs) on the northern side. The tutorial rooms were designed for medium sized groups using conventional face to face teaching techniques lead by a tutor (without computers). The prac rooms were designed for individuals or small groups of students to work, with or without supervision, but without formal presentations.
The prac rooms have now evolved to allow for group instruction, with a presenter at the front of the room, as well as continuing to be used for small group and individual work.
Individual and small group work has different requirements to large group work and there is there for a compromise in the room design. This is seen most obviously in the combined room n115/N116, which has a half wall down the centre of the room. This wall allows the room to be used for two small separate groups, but when used as one large room half the class can't see the other.
Changes In Technology
The ANU Department of Computer Science is a leader in the development of open source software and operating systems. As a consequence the Linux operating system is installed on standard ANU computer hardware (DCS people helped develop Linux) in place of the usual Microsoft operating system elsewhere on the campus.
ANU uses a mix of Apple Mac and Microsoft Windows operating systems. There is now the option to "dual boot" these systems from the same hardware (along with Linux). There are also new options with students using their own laptops, net books and tablet computers.
However, there is a rapid change in this technology at present. Any large scale investment could be rendered obsolete within months.
The use of "cloud" computing and web based interfaces is rendering the issues of the desktop hardware and operating system used to be largely irrelevant. It is suggested that low power, small footprint models of the ANU's standard desktop computer hardware be used, retaining the use of the Linux operating system. Using a standard web browser, this is compatible with the ANU's online learning environment.
Computer Assisted Learning
In the last two years ANU has made a major investment in e-learning with the development of the "Wattle" system using the Moodle learning management system and related software. CECS is a leader in the use of this technology for blended learning with the Engineering Hubs and Spokes Project and for e-learning with the award winning Green Technology Strategies course.
As a result it is likely that CECS will require fewer large lecture theatres seating hundreds of students and more small computer equipped flexible teaching rooms seating 24 to 48 students. Also space will be required for students to work alone or in small groups with computer access.
This creates both an opportunity and a problem for CECS. The Colledge will not need to use external lecture theatres as much (these spaces being unsuitable for modern teaching practices) but will require new spaces for teaching. Other colleges, such as commerce and law have constructed new buildings with "Harvard" style rooms for group teaching. However, there is not the space, nor is there likely to be the funding for the construction of these in the CSIT building.
Suggested Approach: Design a Learning Centre
Fitting the conflicting requirements into a small space in the CSIT building is a complex task. However, some recent developments in teaching space design can be adapted. Advances in computer technology can also make the task easier.
The suggested approach is to:
1. Retain Seminar Room: The existing N101 seminar room should be retained essentially unchanged. One modification suggested is to remove the current raised platform at the front of the room, to provide a flat floor for the entire space. The current electronic lectern should be replaced with one equipped with the standard ANU computer and other facilities, including Digital Lecture Delivery.
2. Rehouse Computer Museum: The current computer museum is not an effective display, or good use of space and does not present a good first impression of DCS for visitors. The exhibits could instead be housed in glass cabinets placed against the glass wall of this room (and throughout the ground floor) and the rest of the room utilised for office space or by students. visitors would then look at the exhibits in the display to see computing history and then be able to look through the glass back wall of the display cabinet to see students engaged in computing of the future.
3. Provide different density and use spaces: Using the approach suggested by Dr Kathy Lynch at the University of the Sunshine Coast, the ground floor of the building could be modeled along the lines of a high technology business of the type IT students would aspire to work for (or own). To achieve that look, the central entrance and open plan area could be remodeled as the entrance and reception area. This would provide a place for students to meet and to find out about activities. This area would be also used during breaks in evening courses when the refectory areas of the ANU may not be open.
The current prac rooms have a very low seating density, resulting in great flexibility but limited capacity. It suggested that instead rooms with higher seating density and different layouts be provided. This will reduce the flexibility of the individual spaces, but provide increased flexibility overall. It should also allow the space to accommodate twice as many students overall.
Some areas would be equipped as informal "cafes" with tables and benches equipped with power points for student laptops. Some spaces would be equipped with wall mounted screens for small group work by students. These could be modelled on the UNSW Eora Exchange (by lahznimmo architects) and the Southbank Institute of Technology Library. Rooms with high density seating, each with a computer workstation would be provided. These could be modelled on the Ezones of UQ.
Some approaches to the design of such a space are indicated by Richard Kurk's design for the University of Queensland's new GPN4 (General Purpose North Four) building.
It suggested that the current approach of using fixed equipment in the CSIT Building be retained and the movable approach as provided by QUT's Learning Environments Support not be adopted.
4. Control After Hours Access: To provide for the safety of the students and security of facilities, after hours access should be controlled. The approach of the University of Canberra its remodelling of the library into a Learning Commons provides a useful example. In this case a small area is provided with separate air-conditioning and access control for 24 hour use, while the main building is shut down. As well as reducing energy use, this provides the students with a greater sense of security.
The spaces around the CSIT building main entry could be retained for after hours access, with more distant rooms closed off at night. During times of high demand (such as when assignments are due) more of the building could be progressively unlocked by the cars access system, through an automated system (or by remote security staff control).
For further items see: