Thursday, July 09, 2009
ACT Library Self Check Problems
The ACT Government has installed new Self Check Out machines in the ACT Library at Belconnen. While the machines work well mechanically, the printed instructions on the units do not match the actual operation. I asked the library staff member on duty and they explained that they were not permitted to change the instructions without permission from senior management. I suggest the senior management needs to visit the Belconnen Library, be briefed by the staff, authorise a change and have it done promptly. If the management can't do this, then Jon Stanhope, Minister for Territory and Municipal Services needs to replace the management.