Specification of an Enterprise Content Management System

The Australian War Memorial has issued a Request for Tender for ECM digital storage. Contrary to what the title suggests, this is for software, not hardware. The AWM tender provides a very good description of what is required for an Enterprise Content Management System:

A.1 Background

The Australian War Memorial (the Memorial) has recognised the increasing need to manage and deliver complex digital content within its collection as part of its mission to commemorate the sacrifice of those Australians who have died in war. The rapid increase in demands for digital storage and management capacity have, together with preservation and other management needs, resulted in a project to address Enterprise Content Management (ECM). The Memorial has previously concluded a tender process which selected Alphawest to implement an ECM solution based on the Interwoven suite of software products. This tender is for the supply of a digital storage solution (comprising storage hardware, associated storage management software, backup software, and implementation services) required to underpin the Digital Asset Management (MediaBin) component of the ECM implementation as outlined below.

A.2 ECM Conceptual Overview

The ECM solution to be implemented by Alphawest will address the following functional areas, and integrate across and between components: Electronic Document & Records Management System (EDRMS) – defined as the ability to manage corporate records and documents (including email) in compliance with standards for record management. This includes the ability to capture, classify and create document workflows and mechanisms to achieve collaborative work practices Digital Asset Management (DAM) – defined as the ability to manage multiple format digital assets such as digital images, film & sound. This includes the ability to capture, classify and create workflows for such assets. This will be achieved using Interwoven‟s MediaBin software. Web Content Management (WCM) – defined as the ability to manage (create, approve, publish, amend, update and retire) content on the Memorial‟s website and intranet. ...

From: ECM digital storage, Request for Tender, Australian War Memorial, 12 January 2009