The Australian Centre for Excellence in Public Sector Design (DesignGov) was set up by the Australian Public Service in July 2012 as an 18 month pilot with a charter to apply design thinking and innovation to public sector processes. Unfortunately the description of what the centre does is so full of jargon, it is all but intelligible. The useful and the examples of projects is not much more helpful. The first demonstration project is the "Business Government Interactions Project" to dramatically improve business government interactions. This appears to be to
to conduct ethnographic research and apply it to Australian business. Conducting basic research would not be a fast process and is not where I would start. It would be quicker, cheaper and simpler to commission a meta-study of existing research.