Friday, December 19, 2008
Problems with Virgin Mobile Broadband Billing
iBurst are shutting down their wireless network in Australia by 19 December 2008. So I signed up for Virgin Mobile Broadband. While the service works fine, there are problems with the billing system. I sent in a paper form to have the monthly amount paid automatically (Virgin doesn't accept online requests for direct debit). However, I got a notice saying to look at my bill on the web site. This says that $10.06 is owing, which is not the correct amount (it should be $39 a month). I am asked to pay by credit card (the direct debit seems to have been lost). When I attempt to look at the bill, I get a file downloaded "iesbc.sso_pt" which my windows system can't open. Mobile phone companies do not seem to be able to get their billing systems to work properly, which may be one reason they are keen on pre-pay services.