|Woolworths Direct to Boot Bay, |
Tom Worthington CC-BY 12 September 2021
The bays were clearly marked, and the staff already on hand, so I was out in a couple of minutes (rather than 20 at Coles). They had a hand card with crates which fitted to it, rather than the wobbly trolley Coles was using. All my order was there and the fresh items excellent quality. There seemed to be more plastic bags, but this may be because I had ordered frozen, and chilled food, with each category in a separate bag.
For me Woolworths wins hands down over Coles, assuming the ordering system keeps working. If not, is there a third alternative in Canberra?
Perhaps the team at the Canberra Innovation Network, Innovation ACT and ANU TechLauncher could design an independent home shopping system. This might use a just in time picking system: when you told the system you were on your way, the picker would quickly go around the isles in a discount supermarket, picking the items, and be ready just as you pulled up outside. The picking service doesn't need to be owned by, or affiliated with, the supermarket.