Had a call from someone claiming to be from NIB Health Insurance. They wanted to discuss my policy and asked me for personal details to verify who I was. However, when I asked the caller to verify who they were, they could not. They provided a telephone number and suggested I call. I explained that as they gave me the number, I could not use it for verification. They then gave me a web address to check the number, but again, as they gave me that I could not rely on it being genuine.
The caller did not seem to grasp the fact that because I get so many scam calls, I have to assume anyone calling is a scammer, until they can prove otherwise. Assuming this caller really was from NIB, the company appears to not understand that they should not call customers in this way. By doing so they make it easier for scammers. I suggest a mandatory code of conduct needs to be put in place for insurance companies, and other financial institutions, to stop this practice.