Medicare Number Format
A problem still exists with the way the patient has to enter the Medicare number on the ACT Government system. This differs from the format used by Federal Government and private providers. It will only be a problem the first time the patient registers with the system. For someone who will regularly attend a clinic for medical treatments, that is not a major problem. But for an emergency vaccination campaign, where each patient will attend only two or three times, difficulties in initially registering are more significant.
Registration
The ACT Government page on vaccinations has a link for patients to register. However, that link doesn't take the patient to the registration screen, but to the login screen. The patient is then asked for their user ID and password they have not yet been issued with, which is confusing. There is a link for registering, but patients are may be confused at this point and never see the link.
Once the link is found, registering is not too complex. The patient is asked to enter a code sent by email or SMS. This is described as a "one time security code". If this process only applies during signup it is not clear how this authenticates the person, as neither the email address or telephone number have been separately authenticated (unless perhaps this information is obtained from Medicare).Secure Username?
MyDHR Choose User name, ACT Health, 3 July 2021 |
MyDHR Main Screen
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MyDHR Vaccine Eligibility, ACT Health, 3 July 2021 |
No Medical Records on System
The ACT Government system is intended to provide a comprehensive system for patients of ACT Health, not just vaccinations. So I looked to see what records were recorded. There was not record of my ever being a patient, although I had spent a night in the ICU and received numerous tests. It may be my treatment was too long ago to be worth loading into the new system, but patients will not feel reassured about receiving further treatment, if there is no record of their previous treatment.
Confusing Email
After registering, I received an email with the subject line "Please check your MyDHR account". However, the body of the message said "... you have new information in MyChart.". But what is MyChart? There was no signature block to indicate this message was from the ACT Government, and no contact details to reassure the patient this was a genuine message and help the patient seek further information (the message had a "no reply" address).
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