MyGovId is Robodebt II?

Medicare Card with Wrong Name

Australian company directors have until 30 November to register with MyGovId. The ABC reported that about a million have not yet done so and each risk a fine of $13,000. The registration requires providing multiple forms of identification, with matching names. This may prove impossible by following the instructions issued. This may result in a situation similar to RoboDebt, where a badly designed automated government system caused suffering for a section of the Australian population, and is now the subject of a Royal Commission. The Australian Government needs to extend the deadline and clarify how IDs are matched.

A few weeks ago I called Medicare to have my name changed on my card, to match what is on my passport. This was so I could link it to my MyGov account. I was told my name had been changed, and was able to link it to MyGov. I elected not to have a new physical card issued, and was assured this would be okay.

However, yesterday I checked my online Medicare record, and discovered that while my Medicare record has the correct name, the facsimile of the card shown on screen has the old name. So I requested a new card. My medicare record now shows a new card, but still with the old name. So on the one screen it says for "Thomas Worthington" the card is issued to "Tom Worthington".

The MyGovId instructions say to enter the name on the card. But that name is not the name on my Medicard records, or my passport. Is this the only case in which following the instructions will not work?

Getting a Company Director ID was Difficult Online But Not Impossible

As the director of an Australian company, I have until the end of the month to register for a new Director ID. This can be done online, by phone, or on paper. Given the deadline was approaching, I decided to attempt it online. This took about 20 minutes, and there were a few difficulties, but it was not too bad. 

The first step is to apply for a MyGovId. What I had not realized was that the MyGovId is not the MyGov service. MyGovId is an identity app on your Android or Apple smart phone, similar to the ones which supply codes for multi factor authentication. The app took a couple of minutes to download from the Android app store (from the Australian Taxation Office). 

The app asked for an email address, name and a few other details. Then comes the tricky part: you have to use the app to scan identity documents. You hold you phone over the document, the app takes a photo and turns the data into text. My passport scanned fine, but the anti-counterfeiting features on my driver's licence meant some details did not transcribe correctly. I had to try three times, holding the card at an angle to catch the light right. It is important to have the scanned details match on each document.

Another problem was the phone repeatedly asking for a fingerprint-scan. At some point I was asked if biometrics should be turned on. I said yes, as this is a security app. But then each time the app was about to scan a document it would close and I would have to reopen it, then scan my finger again.

The last step was to take a photo of myself, to be checked against records. The result was not flattering, but acceptable to the algorithm. The MyGovID was then instantly issued.

Now I had a MyGovId, applying for a director ID was quick and simple. The most difficult part was working out that this is not done with the app. Instead you fill in a form on the ABRS website. Also the two factor authentication worked in the reverse way to what I was expecting. To identify myself, I had to transcribe a number from the ABRS web form, to the App on my phone, rather than from the phone to the web. With that done, I entered my personal tax file number, and some other details (less than I was expecting). This did not require scanning any documents, just typing the details in.

A step not required was to say what company I am a director of. All the details I had entered were about me: none about the company.