Showing posts with label Electronic Commerce. Show all posts
Showing posts with label Electronic Commerce. Show all posts

Sunday, April 05, 2020

Kmart Queuing for Website: A bad Idea Implemented Badly

News reports indicated Kmart Australia had implemented queuing for use of its website, to handle the volume of traffic due to the   At first I assumed I had misread this and it was online queuing for physical store entry, which would not be a bad idea. But this is online queuing for entry to the Kmart website. The customer is kept waiting at a screen which counts down where they are in the queue. The process worked as promised: after a two minute wait I was rededicated to the Kmat website. However, anyone with any training in human factors should know that you need to give people something to do in a queue. Kmart's designers seem to have gone out of their way to make the wait seem longer, and annoy customers. Also the Kmart website is inefficient in implementation, slowing the customer down further.

I suggest Kmart offer customers a catalog of specials to browse while waiting. Customers could be encouraged to make a note of what they would like to buy while flipping through the catalog. There could also be information about Kmart's efforts to deal with COVID-19, procedures for shoppers in store, and special coupons . This could be provided with efficiently encoded web pages, which place limited load on system, and keep customers engaged while they wait.

Also once I got to the Kmart site, after the predicted two minutes, I found I sub-optimal website implementation. The Google Page Speed Insights test rated this at 30 out of 100, for the mobile version. A few simple changes suggested by the test would improve the experience for customers:
Opportunity and Estimated Savings

 Eliminate render-blocking resources 1.06 s
Serve images in next-gen formats 0.15 s
Enable text compression 0.15 s

Diagnostics

Ensure text remains visible during webfont load
Serve static assets with an efficient cache policy 18 resources found
Minimize main-thread work 3.3 s
Reduce JavaScript execution time 2.1 s
Avoid chaining critical requests 20 chains found
Keep request counts low and transfer sizes small 49 requests • 805 KB

Tuesday, June 10, 2014

Payment from Amazon France

I was surprised to receive a paper cheque in the mail from Amazon France. Years ago I set up a Amazon.com website which generated a small of advertising fees. So I then set up ones for Amazon's online store in some of the other countries Amazon sells in. My Amazon France l'Australie Store, lists books in French about Australia. Most popular have been travel guides and stories, such as DVD Guides : Australie, La traversée de l'Australie en traction and Résider et Travailler en Australie. Also aboriginal culture and art is popular, such as Dreamtime, le temps du rêve : Rencontres avec les Aborigènes d'Australie and Le Temps du rêve : La Mémoire du peuple aborigène australien.

Thursday, April 24, 2014

My Parcel Box Drops Fees From Home Locker

Had an email from Cillian Stockdale to say that his "My Parcel Box" no longer charges monthly fees. This is a large mailbox with an electronic combination lock, allowing secure delivery of parcels. The unit is similar to the Pakman Parcel Delivery Box (which has a mechanical combination lock). With these units you provide the combination when ordering goods on-line, so the delivery person can put the item in the box (they then scan a code on the unit to record delivery).

My Parcel Box's unit is known as "The Vault" and is 550 x 400 x 600 mm, compared to 525 x 420 x 905 mm for the Pakman Parcel Delivery Box. The Vault is $270, with free delivery, which is considerably cheaper than the Packman, but does not include an ordinary letterbox in the unit (the units are so large you might not want to site them where your letterbox is anyway). The Vault has an electronic combination lock which allows for multiple combinations, whereas the Pakman has a mechanical lock with one code. The Vault appears to only come in one colour (Hammertone grey), whereas the Pakman comes in white, beige and grey. The Pakman has a slot for inserting courier envelopes, without the need to use the combination lock, it is not clear from the description if the The Vault has this feature.

Both the Vault and Pakman are said to be large enough to hold cases of wine. However, they do not appear to be insulated and so placing a case of wine in them on a hot day may not be a good idea.It would be unfortunate if, like the former NSW Premier, you were to have a vintage bottle of wine delivered to your home and then forget about it. ;-)

Back in 2000 I speculated we were likely to see such delivery boxes for goods, on homes and at shopping centres:
... I have seen boxes built into the outside of apartments which were said to be used for milk. The milkman put the milk in and closed the door to keep it fresh. A still current example of this is large mailboxes at farm gates.
The high technology version of this would have an electronic lock on the box and an Internet connection. When ordering goods the client would supply an entry code for delivery. The delivery person would use this code to open the box and put the goods in. The entry code would only work once and the lock would record time of delivery (to deter pilfering). The box could advise the client (and suppler) of delivery via the Internet. Optional solid state temperature control would keep perishable items cool, or warm the box in cold climates to prevent freezing.
For those who have "made it" the box would be built into their house or the foyer of their apartment building. For the upwardly mobile, or just mobile, the boxes could be rented at a local shopping center. Different size boxes could be allocated as required, with a limited number for perishable items.
This might sound a bit far fetched, but I would be surprised if someone isn't already offering it.
Australia Post already uses special purpose premises with dynamically allocated post office boxes for large packages. My post office box used to be at a post office, with staff member on duty to hand over large items. The post office has moved away and there are just the boxes and no regular staff. When there is a large item to collect I find a numbered key in my normal box. That key opens one of a bank of bigger boxes. After collection I drop the key in a slot for reuse. The same system could be used for goods deliveries, using physical keys, or electronic codes. ...

From "re: Can UPS deliver the tickets?", Tom Worthington,  Link Mailing List, Fri, 28 Jan 2000 09:18:42 +1100

Sunday, March 30, 2014

Australia Post Lockers

Australia Post has installed postal lockers next to the Annandale Post Office, Booth Street, Annandale, NSW. Customers can retrieve parcels 24 hours a day with a PIN. The same style lockers are installed inside the Canberra GPO.

The lockers have a central screen and keypad for the customer to enter the code to retrieve their parcel. The doors to the individual lockers are flush, with no exposed handles or hinges and no numbers.

On the outdoor unit at Annandale, there is an awning over the central screen. However, there is no protection over the locker doors. As a result the customer (and their parcel) could get wet, when they are retrieving it. I suggest these units should be equipped with a shelter over the entire unit, protecting the front, sides and back. As well as rain, the units (and the customers) should be protected from the harsh Australian summer sun.

Sunday, January 26, 2014

Home Locker for Secure Parcel Delivery

With the popularity of Internet shopping, collecting parcels has become a problem. For years I have had a private mailbox at Australia Post. In the past if there was a parcel which was too large to fit in the mailbox, I would go to a counter and collect it. But the Belconnen Westfield Post-office then moved away from where the postboxes are located and only staffed this area early in the morning. To make parcel collection convenient, they place a key in my mailbox which opens a locker with the parcel in it. I then drop the key in a return box. Australia Post has now introduced a system of 24/7 Parcel Lockers at some Post-Offices, for those without postboxes. With these the customer uses a code sent by Australia Post to open the locker.

For home use, there are some designs of locker which can be installed at the front fence or door. These are registered online and provide a way for couriers to access the customer's locker and indicate the item has been delivered. The My Parcel Box Vault requires the payment of a weekly service fee, whereas the Pakman Parcel Delivery Box is a one-off purchase. The Packman has a chute, which allows packets to be delivered, but not removed. There is also a combination locked door for large boxes (wine case size). Also there is a barcode on the box for the courier to verify delivery.

The Packman looks well thought out: it comes in colours which will blend in with most homes (white, sand and grey) and while larger than a normal mailbox (525 x 905 x 420 mm), it would not look out of place next to a gate or beside the front door (it can be free-standing or built in). There is an optional ordinary mailbox to go on top of the unit. At $428 with the optional mailbox, this is more expensive than the average pillar letterbox, but you are getting a much bigger box for your money,

But there are some limitations with the Packman: The unit appears to be built from steel, with no insulation, so it could get very hot in the sun (particularly the grey coloured unit). So while it is large enough to fit a case of wine, you may not want this, or other drinks or food, delivered. This may be less of a problem if you have the unit built into a brick fence or the front of the house.

The next problem is that the parcel door seems to be unsecured. This would allow trouble makers to insert rubbish, liquids, or firecrackers in the slot. But it would not be difficult to disable the chute, so the combination code is required for all deliveries. However, this exposes another problem: there is only one combination. The delivery person requires the combination to open the door to place a large item in the locker. They can then remove what is already in there. It is possible to resent the lock to a new combination, but this is a mechanical lock, requiring a fiddly process, involving a paper-clip. You then have to register the new combination on-line for subsequent deliveries. An electronic combination lock, with a different code for each delivery would be more secure, but much more expensive and complex to install.

This raises an interesting issue for apartments, where the mailboxes are clustered at the front door. There may not be enough space to install a large parcel-box for each unit. Perhaps smaller units could be provided, or a system like the Belconnen Westfield mailboxes. A set of non-dedicated parcel-boxes would be provided. The courier would place the delivery in a box and then inform the customer it is read for collection. After the customer clears the box it would be available for other deliveries. This could use physical keys, or electronic codes.

Saturday, March 30, 2013

Google Shopping Express

Google are trialling "Google Shopping Express" in the USA's San Francisco Bay Area. This is one of many services which will deliver goods you order on-line. It is not clear if Google is offering to deliver perishable goods, such as fresh food. One service Google might consider, to differentiate it from others, is a Google PostBus. A postbus is a combined passenger and mail delivery service.

Tuesday, February 19, 2013

ANU Online Shop Build by Students

The Australian National University marketing office has not adopted by suggestion for an ANU batik shirt, but they have implemented an Online ANU Shop, with an e-commerce system designed by the ICT students. Particularly popular are the ANU infant T-shirs with new graduates stocking up even before they plan the family. Also the Eucalyptus & Rosellas Scarf looks good, perhaps a batik style shirt could use the same pattern.

Sunday, December 16, 2012

From clicks to bricks and mortar

Looking for a way to power a portable router from USB, I bought an adaptor from Swamp Industries some years ago. The company mostly sells electronics for musicians. It was a pure mail order business based in Canberra. But in a reversal of the current trend of stores to online, they opened a shop-front in Fishwick, Canberra, this weekend.

Tuesday, May 29, 2012

Australia Post Parcel Lockers

Australia Post electronic Parcel Lockers Australia Post is trialling electronic Parcel Lockers at the Brisbane GPO, Melbourne Bourke Street, St Kilda Delivery Center and St Leonards Delivery Facility (Sydney). These look like the luggage lockers commonly used at bus stations. Australia Post places the parcel in the locker and the customizer is issued with a PIN to open the locker at any time. Presumably in the future this could be integrated with Australia Post's Post Office Box service, with boxes being allocated as required, rather than one fixed size box having to be reserved for each box holder.

Coles have "Click & Collect" refrigerated lockers at locations around Australia. The customer identifies themselves to staff and are then given a metal key to open the padlock on a refrigerated cabinet with their groceries in them. This low-tech makes sense where the lockers a collocated with a supermarket or service station, which is always staffed.

Friday, January 13, 2012

What People Buy from Amazon

Amazon.Com are best known for selling books, but the last thing I bought was a glow in the dark hammer. This is not the most unusual item.

Amazon sell an amazing range of items and people buy some odd things. I am an Amazon Associate, so I get a cut of the money from sales referred from my web site. This does not bring in much revenue (much less than Google Ads do), but I do get a very interesting list of what people buy.

From 2007 to January 11, 2012, my Amazon report lists 2492 items (35 items were returned). The average item cost $US46. Orders are mostly for single items, but someone did buy 38 Rewind Gear Retractor Heavy-Duty Retractable Key Chains Reels, after I suggested they could be used to secure flash drives holding military secrets.

Of the items, about half were from Amazon itself and the rest from third parties Amazon lists in its catalog. As well as the expected books like "How to Design and Teach a Hybrid Course" there is "Knitting Lingerie Style" (not I topic I cover in my blog). Many more Kindle eBooks are sold than paper books, but many of the eBooks are 99 cent DIY efforts of questionable quality (including some by me).

Books make up only a small proportion of Amazon sales. The most expensive item listed is a $US2,000 46-Inch LCD HDTV (these are now down to about $US600). Some items are small and hard to find elsewhere, such as a replacement Camera Lens Cap or or a Projector Bulb (Amazon lists 18,000 projector bulbs). But some items would seem easier to get elsewhere, such as six gallons of Sealing Liquid for a Waterless Urinal or 360 Golf Balls.

Popular Amazon items are AM/FM Radio Headsets, On-Board Diagnostics Electronic Scanners for car engines, Self Watering Plant Pots, Robot Vacuum Cleaners, " Crocs" style plastic clogs, battery packs for portable tools and books about Shipping Containers. But that perhaps says more about what I like to write about in my Blog, than what the average Amazon customer is interested in. ;-)

Thursday, December 01, 2011

Antique Toy Auction in Sydney

Trains Planes and Automobiles is a wonderful antique toy store in the Blue Mountains, to the west of Sydney. They also have a small shop in Annandale, in the inner west of Sydney. They have been experimenting for several years with blending on-line and face-to-face auctions. I don't they have it quite right with the latest auction, but it is fun top browse through looking at the pictures.

Wednesday, October 26, 2011

Voting in Company AGM On-line

Australian Ethical Investment sent me a Annual General Meeting notice with a paper proxy form and the option to vote on-line. The on-line service is through Boardroom Limited. This requires entering the share reference number and a voting code included on the proxy form. I then got a screen which was blank, apart from: "Time out (3 minutes) ". After ten minutes no more had appeared, so I pressed enter and got a "time out" screen.

On a second attempt I got "Validation Failure".

Having on-line voting is a good idea, but it has to actually work.

Monday, October 24, 2011

E-commerce Changing the Design of Cities

Australia Post is reported to be investigating new services for the delivery of parcels. As the volume of paper letters diminishes, due to the Internet, the number of parcels is increasing, because of e-commerce. Australia Post is looking to keep its post offices open longer hours and provide an after hours collections service. The customer would be sent a code to open a locker to collect their parcel. This could change the look of cities.

Current PO Box System for Packages

A 24 hour parcel collection service already operates at some Australia Post outlets, such the Belconnen Mall post boxes in Canberra. Some years ago the Post Office was moved from the outside of the building to inside the shopping centre, to provide easier access for retail customers. But, after consultation with the customers, the post boxes were retained outside, along with a parcel collection desk.

The parcel collection facility is only staffed for a few hours in the morning, on week days. But the facility is accessible 24 hours a day, by the post box key each customer is issued with. To collect a parcel, the customer first opens the street door with their key, then opens their own PO box with the same key. If a package is too large to fit in the rented box, it is placed in a bigger locked box (there is a back of boxes in two sizes at Belconnen). The key to that box is placed in the customer's PO box (they then place the key in a slot after retrieved their package). This system sounds complex, but works well and is very convenient.

New System Would Use Codes

With the new system, the PO box keys would be replaced with PIN codes. The customer would unlock the box with their package in it using the code.

Implications for Transport and Land Use Planning

While parcel delivery might seem unimportant, it could have major implications for transport and land use planning. If on-line ordering becomes the predominate form of retailing, then much less space will be needed for retail stores. However, much more space will be needed for storing items awaiting delivery.

Also there will be a need for changes to the current delivery system. There could be savings in customer trips to shops, but more small mixed loads to be transported between distribution centers and delivery points. An unplanned expansion in the new system could see trucks having to make deliveries to several different collection centres with parcels for the same customer. That customer would then have to make several trips to collect their parcels. As well as being inconvenient to the customer, there would be extra costs and pollution from the transport needed. A planned system would see collection points integrated with the distribution system and conveniently located for customers.

Sunday, June 19, 2011

E-waste Rules from Indian Government

The Indian Ministry of Environment & Forests has announced that "E-waste Management and Handling Rules 2011" (S.O. 1035(E), Government of India Press, 12/05/2011) will come into effect 1 May 2012. These are useful rules for reducing the amount of toxic material from electronic devices polluting the environment, but the Indian government needs an on-line system to make the rules workable.

The rules apply to producers , bulk consumers and recycling centres for electrical and electronic equipment (batteries, small enterprises and radioactive waste are excluded). Under these rules producers are responsible for recycling of e-waste at the "end of life" of their products, including the cost of collection and recycling centres.

The rules are contained in a 23 page, 1.3Mb PDF file (also available in Hindi). Unfortunately the English version of the rules appears to be a poorly scanned facsimile of a paper copy. This will make it difficult for organizations to find the rules and prepare internal documentation in order to comply with them.

Organizations covered by these rules are required to register with their state pollution control board or Pollution Control Committee, keep records of e-waste handling and file annual returns with the government. Unfortunately the forms provided in the rules are poor quality facsimilies of paper copies. It appears that the Government of India's intention is that organizations will fill these forms in on paper and send them through the post. This will create a large administrative burden for the companies and government agencies concerned. It will also create an environmental burden due to the materials and energy consumed in the process. The paper based records produced will be of little value in monitoring e-waste.

I suggest the Government of India produce a central web based registration system for producers to register and enter their annual returns. Responsible agencies can then also register so they can monitor the activities in their region. The e-forms used could be design to be filled in using a smart phone or other low cost low bandwidth device, so minimal burden will be imposed on industry. The system could be self funding by including advertisements on the web site.

Wednesday, June 01, 2011

National Digital Economy Strategy for Education

Senator Stephen Conroy launched the National Digital Economy Strategy at CeBIT in Sydney on 31 May 2011. The strategy includes eight goals for 2020. The wording of these goals is, if anything a little conservative. The effect of widespread access to high speed broadband will be more profound for Australia industry and culture. As an example, this could transform the way education is provided, at all levels from pre-primary to post-graduate. Rather than just an enhancement of traditional classroom teaching, in the next few years we will see a paradigm shift. The normal mode of education will be online, supplemented with classroom instruction, where necessary, feasible and cost effective. The National Digital Economy Strategy for Education is well thought out. But some of the investments made so far have been less than optimal. There has not been sufficient spent on teacher training and curriculum, whereas too much has been spent on buying hardware. PCs and laptops for students are a very short term investment, with the equipment quickly becoming obsolete, whereas training for teachers has a long term benefit.

To measure our progress in realising this vision by 2020, the government has set the following goals:
  1. Australia ranks in the top five OECD countries in the portion of households that connect to broadband at home. ...
  2. Australia ranks in the top five OECD countries in relation to the percentage of businesses, and not for profit organisations, using online opportunities to drive productivity improvements, expand their customer base and enable jobs growth. ...
  3. The majority of Australian households, businesses and other organisations will have access to smart technology to better manage their energy use. ...
  4. As identified in the National eHealth Strategy endorsed by the federal, state and territory governments, 90 per cent of high priority consumers such as older Australians, mothers and babies and those with a chronic disease, or their carers, can access individual electronic health records. ...
  5. Australian schools, TAFEs, universities and higher education institutions will have the connectivity to develop and collaborate on innovative and flexible educational services and resources to extend online learning resources to the home and workplace; and the facilities to offer students and learners, who cannot access courses via traditional means, the opportunity for online virtual learning. ...
  6. Australia will have at least doubled its level of teleworking so that at least 12 per cent of Australian employees report having a teleworking arrangement with their employer. ...
  7. Four out of five Australians will choose to engage with the government through the internet or other type of online service. ...
  8. The gap between households and businesses in capital cities and those in regional areas will have narrowed significantly. ...
From: "National Digital Economy Strategy", Australian Department of Broadband, Communications and the Digital Economy, 31 May 2011

Wednesday, April 13, 2011

E-invoices Online in Taiwan

The Australian Taxation Office allows electronic tax invoices , provided both parties to the transaction to keep a copy (I assume the ATO can then check the two copies match).

The Taiwanese regulations seem to require the seller to make their copy available to the buyer online, at least for transactions with consumers. That might require companies to keep these records available for many years, as the tax office reserves the right to audit for years later.

Saturday, February 12, 2011

Small Parts from Amazon.com

Amazon.com has set up a specialist part of its web site for industrial and lab supplies called smallparts.com. There items ranging from Male Four Arm Knobs to Linear Actuators in the product index. Here is a list of the top 50 words in the index:

created at TagCrowd.com


Thursday, January 06, 2011

Harvey Norman Offshore

Gerry Harvey of retailer Harvey Norman, is reported to be part of a campaign against overseas online retailers being GST exempt. However, Harvey Norman also claims to be Ireland’s largest retailer of furniture, bedding, electrical and computers. Harvey Norman New Zealand sells goods online. Goods ordered from Ireland and New Zealand would be exempt from Australia GST. So Harvey Norman is one of the stores which Mr. Gerry Harvey is criticising.

Friday, November 12, 2010

Data standards for superannuation

The Super System Review Panel delivered its final report to the Government on 30 June 2010. It recommended "electronic transmission of linked financial and member data using standardised formats" (Super System Review Final Report, Chapter 9). This generated little interest in the media, but in a speech yesterday review chairman Jeremy Cooperis reported to have called for the government to enforce a standard as the superannuation industry has failed to implement one voluntarily.

The review recommendations, including data formats, are estimated to cost $1 billion to implement, but will then save $1 billion per year (The $20 billion prize: An industry blueprint to implement SuperStream, Joint Financial Services Council and Ernst & Young research, August 2010).

From Super System Review Final Report, Chapter 9:
5.2 Standardising data transmission

While some submissions argued that it is enough for the data to be provided, a clear majority favoured mandating a uniform standard format for delivery; that is, prescribing exactly the manner in which data is required to be provided. While this would promote confidence and clarity, the Panel is mindful of the cost involved in updating IT systems and existing member details to comply with any proposed changes.

Recommendation 9.4

APRA should convene a stakeholder group including at least the ATO, employers, payroll providers, super administrators and trustee representatives to devise online forms covering all the common processes between:

(a) the employer and the fund;
(b) the fund and the member; and
(c) different funds, such as occurs with ‘rollovers’.

The Panel considers that such forms should be adopted by all APRA-regulated funds, including for transactions involving rollovers to or from SMSFs, by January 2012.

There would also need to be standards applying to the wholesale (peer-to-peer) transactions that occur from fund to clearing house, clearing house to clearing house and clearing house to fund. ...

6.2 Achieving e-commerce as the norm in superannuation

The Panel is convinced that major cost savings are available in the superannuation industry through a shift from the fragmented and largely manual processing of member accounts, contributions and rollovers to a standardised electronic approach.

While attempts have been made to devise industry standards to facilitate this, they have been voluntary and to date have failed due to excessive complexity and low take up. The Panel notes the recent announcement by three major fund administrators of agreement on a set of principles to govern the electronic processing of rollovers between participating funds. These are to be further developed consistently with standards to be adopted by the Medicare Australia clearing house and using an open governance structure along the lines of that provided by the Australian Payments Clearing Association for banking.

Many administrators and clearing houses already engage with payroll providers to partially automate employer to fund transactions but, due to the lack of common standards across the industry, these
processes often require funds to provide specific software to large employers and/or the application of proprietary middleware solutions to convert the output from payroll providers into a format useable by the fund administrator.

The Panel believes that a key pre-condition to fully effective e-commerce in super is the availability of a data base containing accurate and secure details of all funds other than SMSFs. Details to be incorporated would include, as a minimum, fund name, SPIN and bank account details including name, BSB and account number. To avoid the extraction of monopoly profits, this data base needs to be governed and administered on a cost recovery basis, either by a collaborative industry enterprise or by a government agency. Given that most of the required data is already held by APRA, and that APRA already has mechanisms for secure electronic communication with funds and the SBR hub, the Panel considers that APRA is best placed to develop and administer the data base.

Recommendation 9.8

Treasury should convene a working group comprising representatives of relevant segments of the financial sector to devise the process for development of SBR-compatible standards that provide for linked personal and financial data transmission and facilitate related software development. The standards should address transactions between employer and fund, fund and member, and between funds.

Development work should be financed through an industry levy.

All administrators and clearing houses should be required to adopt these standards as a licence
condition. ...

From: Super System Review Final Report, Chapter 9, Super System Review Panel , 30 June 2010

Saturday, October 23, 2010

XML Business Process Standards

Professor Viswanath VenkateshProfessor Viswanath Venkatesh, University of Arkansas, will speak on "Are You Ready? Deployment and Success of Business Process Standards", 4pm, 12 November 2010 at the Australian National University in Canberra.

Professor Venkatesh will detail results of a study of organizations using RosettaNet, a non-profit consortium using XML business to business (B2B) e-commerce interfaces. RosettaNet was set up by the the Uniform Code Council, Inc. (UCC). The Australian affiliate is RosettaNet Australia and European equivalent is EDIFICE (which originated working on EDIFACT messages).
NCISR Industry Seminar Series

Are You Ready? Deployment and Success of Business Process Standards

Process standards, which are being increasingly deployed, can provide various benefits to organizations. Not all organizations, however, are successful in their deployment. Given that process standards are growing in importance, the key question is: Is your firm ready? Organizations that aren’t ready will either fail to implement the new processes or fail to garner the benefits following implementation.

Based on an extensive study of over 70 organizations seeking to implement RosettaNet, this talk will make a case for readiness as a key prerequisite for success. Specifically, technology readiness, process readiness and people readiness are presented as three key necessary conditions for success. Details related to what constitutes readiness, how to evaluate readiness and how to get ready will be discussed.

Speaker: Professor Viswanath Venkatesh, Professor and George & Boyce Billingsley Chair in Information Systems, Walton College of Business, University of Arkansas; Visiting Professor, Australian National University

Date: 4 – 5.15 pm, Friday, 12 Nov, 2010 (followed by refreshments)
Location: Lecture Theatre 1, CBE, Building 26C, ANU (G3 on the Map)
Parking available off Childers Stree: F2 on the Map).

Cost: No charge (but bookings essential, places are limited)
RSVP: Antoinette Bosman, by Tuesday. 9 November, 2010
(02) 6125 9827 Antoinette.Bosman@anu.edu.au

Professor Viswanath Venkatesh

Viswanath Venkatesh, a visiting professor at ANU, is a professor and the holder of the George and Boyce Billingsley Chair in Information Systems at the Walton College of Business, University of Arkansas. His research focuses on understanding the diffusion of technologies in organizations and society. For over a decade, he has worked with several companies and government agencies in different capacities ranging from a systems engineer to a special consultant to the Vice-President, and has rigorously studied real world phenomena. Most recently, he served on an expert panel at the United Nations that focuses on the advancement of women.

The sponsorship of his research has been about $10M, including funding from government agencies, e.g., National Science Foundation and Department of Transportation. His work has appeared in leading academic and practitioner journals. His articles have been cited over 12,000 times and 4,300 times per Google Scholar and Web of Science respectively. One of his papers has been identified by Science Watch (a Thompson Reuters’ service) as the most influential article in one of the four Research Front Maps identified in business and economics.

Sponsored by