"This is to suggest installing more help points in
Sydney Central Station. Last week I was descending on an escalator from platform 21, when I saw someone fall backwards on the up escalator. They were being dragged up feet first, with arms flailing, as they attempted to get up. I was worried they may be injured, so ran down and pressed the emergency stop button. I looked around but could see no staff, nor an emergency help button. Two other members of the public (more spritely than me) ran up the escalator and helped the person to their feet. However, they were obviously injured, so I called Triple-0 on my phone and asked for an ambulance. As I was describing the injuries to the emergency operator, two station staff arrived, summoned by another bystander, who had finally found a help point. I handed my phone to the senior staff member, and after they talked to the ambulance center, returned it to me and I left the station." Sent to Transport for NSW, 19 April 2025
Apart from being unable to find any way to summon station staff, I had difficulty describing where I was, being underground away from streets. So I have now installed the
Emergency+ app from the emergency services. This includes
what3words, which uses 3 words to identify every 3 square meters of the planet.
