Greetings from the Australian Computer Society in Canberra, where Lalit Guglani and Andrew Robson from Callida Consulting are speaking on "Seizing the full opportunities presented by the government’s digital agenda – why bother and how? - ACS EA SIG". They outlined the benefits from having joined up digital government (and the need for security and privacy). Also they emphasized the cultural changes which accompany technological developments tend to be forgotten.
Lalit and Andrew suggested that channels need to be combined for providing services to the citizens. However, I suggest I different approach can be used, which is a digital channel, supplemented by other means. Government can't afford to provide more and more channels: shop-fronts, kiosks, Internet, mobile, apps and so on. Instead there could be one digital platform accessed directly by the citizen as an app and mobile friendly web site. The same channel can also be accessed through a kiosk and indirectly through staff at a shop-front.